Customer service training / Kimberly Devlin.
"Effective customer service training covers more than niceties. Organizational profitability is threatened when staff are unable to manage customer needs. Yet it takes more than soft skills training to turn these situations around. A great customer service training covers essential behaviors, s...
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| Online Access: | Electronic book from EBSCO |
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| Main Author: | |
| Format: | eBook |
| Language: | English |
| Published: | Alexandria, VA : ATD Press, [2015] Ã2015 |
| Series: | ASTD trainer's workshop series.
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| Subjects: |