Leadership for great customer service : satisfied employees, satisfied patients / Thom A. Mayer and Robert J. Cates.
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Online Access: | Electronic book from Proquest Ebook Central Academic Complete |
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Format: | eBook |
Language: | English |
Published: | Chicago, Illinois : HAP, 2014. 2014 |
Edition: | Second edition. |
Series: | Management series (Ann Arbor, Mich.)
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