You're Next! : how one company changed the way we shop /

Ever been stressed by the queue in a fast food restaurant? Or an airline check in? Or had to wait ages in an A & E? When was the last time that you had to queue for something - and enjoyed the experience? In the fast paced wireless and e-enabled world why do we have to wait for service?

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Bibliographic Details
Online Access:Electronic book from EBSCO
Main Author: Green, Terry
Format: eBook
Language:English
Published:London : Marshall Cavendish, ©2011.
Subjects:
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035 |a (OCoLC)703274107  |z (OCoLC)961681726  |z (OCoLC)962720882 
043 |a n-us--- 
050 4 |a HC110.C6  |b G74 2011eb 
082 0 4 |a 339.4  |2 22 
049 |a LAFW 
100 1 |a Green, Terry  |q (Terence) 
245 1 0 |a You're Next! :  |b how one company changed the way we shop /  |c Terry Green. 
260 |a London :  |b Marshall Cavendish,  |c ©2011. 
300 |a 1 online resource (xv, 223 pages) 
336 |a text  |b txt  |2 rdacontent 
337 |a computer  |b c  |2 rdamedia 
338 |a online resource  |b cr  |2 rdacarrier 
504 |a Includes bibliographical references. 
505 0 |a Cover; CONTENTS; PREFACE; INTRODUCTION; SHOPPING FOR BUSINESS; POST EARLY FOR SUCCESS; BANKING ON A QUEUE; STANDING IN LINE VS. TAKING A TICKET; THE IMPULSE BUY; THE SCIENCE OF QUEUE NOMICS; BENDING TIME; MAKING LEAN SERVICE DELIVERY A REALITY; THE UNDERCOVER SHOPPER; PLANET RETAIL; THE RETAIL SAFARI; LOVE ME, LOVE MY BRANCH; BUILDING A BUZZ; AFTERWORD; ACKNOWLEDGEMENTS; NOTES; RECOMMENDED READING. 
520 |a Ever been stressed by the queue in a fast food restaurant? Or an airline check in? Or had to wait ages in an A & E? When was the last time that you had to queue for something - and enjoyed the experience? In the fast paced wireless and e-enabled world why do we have to wait for service? 
588 0 |a Print version record. 
506 |a Access limited to authorized users. 
650 0 |a Consumption (Economics)  |x Social aspects  |z United States. 
650 0 |a Shopping  |x Social aspects  |z United States. 
650 0 |a Consumer behavior  |z United States  |x History. 
776 0 8 |i Print version:  |a Green, Terry.  |t You're Next!  |d London : Marshall Cavendish, ©2011  |z 9789814302616  |w (OCoLC)663951107 
773 |t EBSCOhost Ebook Collection.  
856 4 0 |u http://ezproxy.lafayette.edu/login?url=https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=351440  |z Electronic book from EBSCO