You're Next! : how one company changed the way we shop /
Ever been stressed by the queue in a fast food restaurant? Or an airline check in? Or had to wait ages in an A & E? When was the last time that you had to queue for something - and enjoyed the experience? In the fast paced wireless and e-enabled world why do we have to wait for service?
Saved in:
Online Access: | Electronic book from EBSCO |
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Main Author: | |
Format: | eBook |
Language: | English |
Published: | London : Marshall Cavendish, ©2011. |
Subjects: |
LEADER | 02525cam a2200445 a 4500 | ||
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001 | ocn703274107 | ||
003 | OCoLC | ||
005 | 20220923104620.0 | ||
006 | m o d | ||
007 | cr cnu---unuuu | ||
008 | 110222s2010 enk ob 000 0 eng d | ||
040 | |a N$T |b eng |e pn |c N$T |d E7B |d EBLCP |d MHW |d YDXCP |d OCLCQ |d B24X7 |d OCLCQ |d DEBSZ |d OCLCF |d OCLCO |d OCLCQ |d OCLCO |d OCLCQ |d AGLDB |d MERUC |d OCLCQ |d STF |d HUH |d COO |d OCLCQ |d G3B |d DKC |d OCLCQ |d INARC |d OCLCO |d OCLCQ | ||
019 | |a 961681726 |a 962720882 | ||
020 | |a 9789814346146 |q (electronic bk.) | ||
020 | |a 9814346144 |q (electronic bk.) | ||
020 | |z 9789814302616 | ||
020 | |z 9814302619 | ||
035 | |a (OCoLC)703274107 |z (OCoLC)961681726 |z (OCoLC)962720882 | ||
043 | |a n-us--- | ||
050 | 4 | |a HC110.C6 |b G74 2011eb | |
082 | 0 | 4 | |a 339.4 |2 22 |
049 | |a LAFW | ||
100 | 1 | |a Green, Terry |q (Terence) | |
245 | 1 | 0 | |a You're Next! : |b how one company changed the way we shop / |c Terry Green. |
260 | |a London : |b Marshall Cavendish, |c ©2011. | ||
300 | |a 1 online resource (xv, 223 pages) | ||
336 | |a text |b txt |2 rdacontent | ||
337 | |a computer |b c |2 rdamedia | ||
338 | |a online resource |b cr |2 rdacarrier | ||
504 | |a Includes bibliographical references. | ||
505 | 0 | |a Cover; CONTENTS; PREFACE; INTRODUCTION; SHOPPING FOR BUSINESS; POST EARLY FOR SUCCESS; BANKING ON A QUEUE; STANDING IN LINE VS. TAKING A TICKET; THE IMPULSE BUY; THE SCIENCE OF QUEUE NOMICS; BENDING TIME; MAKING LEAN SERVICE DELIVERY A REALITY; THE UNDERCOVER SHOPPER; PLANET RETAIL; THE RETAIL SAFARI; LOVE ME, LOVE MY BRANCH; BUILDING A BUZZ; AFTERWORD; ACKNOWLEDGEMENTS; NOTES; RECOMMENDED READING. | |
520 | |a Ever been stressed by the queue in a fast food restaurant? Or an airline check in? Or had to wait ages in an A & E? When was the last time that you had to queue for something - and enjoyed the experience? In the fast paced wireless and e-enabled world why do we have to wait for service? | ||
588 | 0 | |a Print version record. | |
506 | |a Access limited to authorized users. | ||
650 | 0 | |a Consumption (Economics) |x Social aspects |z United States. | |
650 | 0 | |a Shopping |x Social aspects |z United States. | |
650 | 0 | |a Consumer behavior |z United States |x History. | |
776 | 0 | 8 | |i Print version: |a Green, Terry. |t You're Next! |d London : Marshall Cavendish, ©2011 |z 9789814302616 |w (OCoLC)663951107 |
773 | |t EBSCOhost Ebook Collection. | ||
856 | 4 | 0 | |u http://ezproxy.lafayette.edu/login?url=https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=351440 |z Electronic book from EBSCO |