You're Next! : how one company changed the way we shop /

Ever been stressed by the queue in a fast food restaurant? Or an airline check in? Or had to wait ages in an A & E? When was the last time that you had to queue for something - and enjoyed the experience? In the fast paced wireless and e-enabled world why do we have to wait for service?

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Bibliographic Details
Online Access:Electronic book from EBSCO
Main Author: Green, Terry
Format: eBook
Published:London : Marshall Cavendish, ©2011.