Excuses, excuses, excuses -- : for not delivering excellent customer service - and what should happen! /

by Doane, Darryl S.
Published 2001

50 activities for achieving excellent customer service

by Doane, Darryl S.
Published 2003

The constant customer keep them coming back again and again and again ... /

by Doane, Darryl S.
Published 2008

50 activities for achieving excellent customer service /

by Doane, Darryl S., Sloat, Rose D.
Published 2003

Stories they will remember /

by Sloat, Rose D., Doane, Darryl S.
Published 2005